Descripción general
Our refund and returns policy last for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. artículo debe estar sin usar y en las mismas condiciones en que lo recibió. También debe estar en el embalaje original.
Several types of goods are exempt from being returned. Perishable items cannot be returned. We also do not accept products that are intimate or sanitary items, hazardous materials or flammable liquids or gases, materials that have already been adulterated on or off the premises.
Additional non-returnable items:
Gift cards
Downloadable Software Products
Algunos artículos de salud y cuidado
personal
To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer. fabricante.
There are certain situations where refunds are not granted: otorgan reembolsos:
Materials with obvious signs of use.
Any item that is not in its original condition, is damaged or is missing parts through no fault of our own.
Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you haven't received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. tarjeta de crédito, puede tomar algún tiempo antes de que se publique oficialmente su reembolso.
Then contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at support@woodrocksolutions.com
Items for sale
Only regular priced items can be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are damaged. If you need to exchange it for the same item, please email us at support@woodrocksolutions.com
Shipping & Returns
To return your product, you must deliver the product to the physical address where you purchased it or where indicated by email support@woodrocksolutions.com
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need help?
Contact us at support@woodrocksolutions.com for questions regarding refunds and returns.